At Sleepytroll, we stand behind the quality and craftsmanship of our products. We are committed to ensuring your satisfaction and providing the best possible support for our customers. Our warranty policy outlines the coverage for different regions and details the process for making a warranty claim.
This policy covers purchases made on sleepytroll.com by consumers. If you have purchased your products from one of our retailers you will need to direct your request to the place of purchase.
Warranty Coverage by Region
United States:
All Sleepytroll products purchased in the US come with a 1-year warranty from the date of purchase.
European Union:
All Sleepytroll products purchased within the EU come with a 2-year warranty from the date of purchase.
United Kingdom:
All Sleepytroll products purchased in the UK come with a 2-year warranty from the date of purchase.
International Orders:
Warranty coverage for international orders varies depending on the country of purchase. Please contact our customer support team for specific details regarding your region.
What is Covered
Our warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Sleepytroll will repair or replace, at no charge, products or parts of a product that prove defective due to improper material or workmanship, under normal use and maintenance.
What is Not Covered
The warranty does not cover:
- Damage caused by misuse, abuse, or accidents.
- Damage caused by unauthorized alterations or repairs.
- Normal wear and tear, including battery degradation over time.
- Damage resulting from failure to follow product usage instructions.
How to Make a Warranty Claim
To make a warranty claim, please follow these steps:
Contact our customer support team at support@sleepytroll.com with the following information:
Proof of purchase (receipt or order number).
Description of the defect or issue.
Photos or videos demonstrating the problem.
Your contact details.
Our customer support team will review your claim and may request additional information or troubleshooting steps.
If your claim is approved, we will provide instructions on how to return the product for repair or replacement.
Once we receive the returned product, we will repair or replace it and ship it back to you at no additional cost.
Additional Information
Warranty claims must be submitted within the applicable warranty period.
Repaired or replaced products are covered for the remainder of the original warranty period or 90 days, whichever is longer.
For international orders, please contact our customer support team for region-specific warranty information and assistance.
If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team. We are here to help and ensure you have a positive experience with your Sleepytroll product.
Thank you for choosing Sleepytroll!